Returns and Refunds

Returning an Item

1. How did you purchase the item?

  • Online or In-App: 

Online or In-App Return: 

  • Initiate your return on the Keiconnect Technologies website or app.

  • We’ll collect the unused item in its original packaging within 2-5 days.

  • Refunds or replacements may take up to 21 days.

2. Important Return Conditions:

  • All returned items must be unused and in their original packaging, including accessories and documentation.

  • Promotional, free, and bundled items must be returned with the main purchase.

  • Failure to meet these conditions may result in a return being rejected.

3. Refunds and Replacements:

  • After assessing your return, we’ll process your refund or replacement within 21 business days.

  • Refunds will be issued to your original payment method.

  • For Mobicred payments, refunds will be issued to your Mobicred profile. You remain liable for any outstanding Mobicred payments.

Please note: Specific terms and conditions may apply. For more details, please refer to our full terms and conditions.

4. Damaged or Incorrect Items at Delivery

If you receive a damaged or incorrect item, please follow these steps:

  1. Log your return online.

  2. We will collect the item within 7 business days.

  3. Assessment and Replacement: The item will be assessed, and a replacement will be dispatched to you.

Important Notes:

  • Promotional, Free, and Bundled Items: If you received promotional, free, or bundled items with your purchase, please return them along with the damaged or incorrect item.

  • Delivery Costs: Delivery costs incurred by Keiconnect Technologies will not be refunded.

  • Collection Fees: Keiconnect Technologies reserves the right to charge a collection fee if our couriers make more than two failed delivery or collection attempts.

  • Return to Customer Fees: If your return is not approved, a fee may be charged to return the item to you.

  • Account Suspension: Misuse of our return policies or free delivery service may result in account suspension or other actions.

Installation Fees: Please refer to our specific terms and conditions for information on installation fees, as these may differ from our standard return policy.


 
Share:
Link copied to clipboard!